fk77 Privacy Policy

fk77 ("fk77", "we", "us", or "our") is committed to protecting and respecting the privacy of every individual who interacts with the fk77 platform. This Privacy Policy sets out the basis on which personal data collected from players, visitors, and other individuals in connection with our platform will be processed by fk77.

This Privacy Policy applies to all services offered through the fk77 website located at fk77.io, including all associated subdomains, mobile-optimised versions, and any software or application provided by fk77 to enable access to the platform. It covers all personal data collected from individuals located in Bangladesh and elsewhere, regardless of the channel through which the data was provided — including account registration, deposits, customer support communications, and promotional participation.

fk77 operates its online gaming and sports betting platform with a primary focus on serving Bangladeshi players. All services are provided in English, and all privacy-related communications and disclosures are made available in English. Where fk77 references processing activities that are aligned with international data protection standards, this reflects fk77's commitment to privacy best practices rather than a claim of formal regulatory certification under any specific jurisdiction's data protection regime.

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from or integrated with the fk77 platform, such as the websites of payment processors or game providers. fk77 encourages players to review the privacy policies of any third-party services they interact with in connection with their fk77 account.

For the purposes of this Privacy Policy, fk77 acts as the data controller in respect of personal data collected directly from players through the fk77.io platform. As data controller, fk77 determines the purposes for which, and the means by which, personal data is processed in connection with the provision of the fk77 platform's services.

Certain personal data processing activities are carried out on fk77's behalf by data processors — third-party service providers who process personal data under fk77's instruction and in accordance with data processing agreements that obligate those processors to maintain appropriate security and confidentiality standards. A list of the categories of data processors engaged by fk77 is provided in Section 5 (Data Sharing) of this Privacy Policy.

If you have any question or concern relating to how fk77 processes your personal data, you may contact fk77's data protection contact point at [email protected]. Please include "Privacy Enquiry" in the subject line of your email so that your communication is directed to the appropriate team member promptly.

fk77 collects personal data that you provide directly to us when you interact with the platform. The categories of personal data collected in this way include:

• Identity Data: Your full legal name, date of birth, and gender (where provided).
• Contact Data: Your email address and mobile phone number registered in Bangladesh.
• Account Credentials: Your chosen username and encrypted password. fk77 does not store passwords in plaintext under any circumstances.
• Verification Documents: Copies of government-issued identity documents (such as your National Identity Card or passport) and supporting documents such as utility bills or bank statements, provided for KYC verification purposes.
• Payment Data: Your registered payment method details, including bKash account numbers, Nagad account numbers, Rocket account numbers, bank account details, or Visa/Mastercard details. Full card numbers are not stored by fk77; payment processing is handled by PCI-DSS compliant payment processors.
• Communications Data: Records of your communications with fk77's customer support team, including live chat transcripts, email correspondence, and any feedback or complaints you submit.

When you access the fk77 platform, certain technical and behavioural data is collected automatically through the operation of our systems and through cookies and similar tracking technologies:

• Technical Data: Your IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, features used, games played, bets placed, session duration, navigation paths, and time stamps of platform interactions.
• Transaction Data: Records of all deposits, withdrawals, bets placed, game results, bonus activations, and account balance changes.
• Location Data: Approximate geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted location. fk77 does not collect precise GPS-level location data.
• Cookie Data: Data collected through session cookies, analytics cookies, and security cookies as described in Section 9 of this Privacy Policy.

In certain circumstances, fk77 may receive personal data about you from third parties, including:

• Identity verification and KYC service providers, who confirm the authenticity of the documents you submit during the verification process.
• Payment processors, who confirm the status and outcome of deposit and withdrawal transactions.
• Fraud prevention and anti-money laundering screening services, which may provide risk scores or alerts associated with your account or transactions.

All data received from third-party sources is handled in accordance with this Privacy Policy and is combined with the data you provide directly only where necessary for the purposes described in Section 4 below.

fk77 processes personal data only where there is a lawful basis for doing so. The primary purposes for which fk77 processes personal data, together with the corresponding legal basis for each processing activity, are described below.

fk77 processes your identity data, contact data, and account credentials to create and manage your player account. This processing is necessary for the performance of the contract between you and fk77 (i.e., your registered account agreement and these Terms & Conditions). Without this processing, fk77 would be unable to provide you with access to the platform.

fk77 processes your payment data to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. This processing is necessary for the performance of your contract with fk77, and in some cases is also required to comply with fk77's anti-money laundering obligations.

fk77 processes identity data and verification documents to comply with its Know Your Customer (KYC) obligations and to verify that players meet the minimum age requirement of 21 years. This processing is necessary for compliance with legal obligations applicable to fk77 and for the protection of fk77's legitimate interests in operating a secure, fraud-free platform.

fk77 processes transaction data, usage data, and account activity records to identify patterns consistent with problem gambling behaviour, to enforce player-imposed deposit limits and self-exclusion requests, and to monitor compliance with responsible gaming commitments. This processing is based on fk77's legitimate interests in operating a responsible gaming platform and in protecting the wellbeing of its players.

fk77 processes technical data, transaction data, and usage data to detect and prevent fraud, money laundering, account takeover attempts, collusion, and other prohibited conduct. This processing is necessary for fk77's compliance with its legal obligations and for the protection of its legitimate interests in maintaining platform integrity.

fk77 processes communications data, identity data, and transaction data to respond to your support enquiries, to resolve complaints, and to improve the quality of fk77's customer service. This processing is necessary for the performance of your contract with fk77 and for the pursuit of fk77's legitimate interest in providing effective customer support.

Where you have given explicit consent, fk77 may process your contact data to send you promotional communications about new games, bonuses, cricket betting promotions (including BPL, IPL, and T20 World Cup offers), seasonal promotions (Eid, Pohela Boishakh), and other fk77 offers. This processing is based solely on your consent, which you may withdraw at any time as described in Section 12 of this Privacy Policy.

fk77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Personal data is shared with third parties only to the extent necessary to deliver the fk77 platform's services, to comply with legal obligations, or to protect fk77's legitimate interests. The categories of third parties with whom your data may be shared are as follows:

To facilitate deposits and withdrawals, fk77 shares relevant payment data with the payment processors you select — including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), City Bank, BRAC Bank, and card network processors for Visa and Mastercard transactions. These processors receive only the data necessary to execute the requested transaction and are prohibited from using your data for any other purpose.

To fulfil its KYC obligations, fk77 shares identity data and verification documents with third-party identity verification service providers. These providers verify the authenticity of the documents submitted and return a verification result to fk77. Identity documents are not retained by verification providers beyond the period necessary to complete the verification process.

Certain technical data and account session data is shared with fk77's licensed game providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — to the extent necessary to deliver game sessions and settle game outcomes. Game providers do not receive your full identity data or payment data in connection with game session delivery.

fk77 may share technical data, transaction data, and identity data with third-party fraud prevention and anti-money laundering screening services. These services assist fk77 in identifying suspicious activity and fulfilling its compliance obligations.

fk77 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, or where such disclosure is necessary to protect the safety, rights, or property of fk77, its players, or the public. In such cases, fk77 will disclose only the minimum personal data necessary to satisfy the legal requirement and will notify affected players of such disclosure where permitted to do so by law.

In the course of operating the fk77 platform and engaging third-party service providers, personal data may be transferred to, and processed in, countries outside of Bangladesh. Such transfers may occur in connection with the provision of services by payment processors, KYC verification providers, game studios, and platform infrastructure providers whose operations are based in various international locations.

Where personal data is transferred outside of Bangladesh, fk77 takes steps to ensure that appropriate safeguards are in place to protect the transferred data. These safeguards include contractual provisions in data processing agreements with recipient service providers that require those providers to maintain data protection standards equivalent to those applied by fk77 within Bangladesh.

By registering a fk77 account and providing your personal data in connection with the use of the platform, you acknowledge and consent to the transfer of your personal data to third-party service providers located outside Bangladesh as described in this section, to the extent necessary for fk77 to deliver its services.

fk77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following retention principles apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where anonymised data is retained beyond the retention period for statistical or analytical purposes, it no longer constitutes personal data and is not subject to this Privacy Policy.

fk77 takes the security of your personal data seriously and implements a multi-layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. The key security measures applied by fk77 include:

• SSL/TLS Encryption in Transit: All data transmitted between your device and the fk77 platform is encrypted using TLS 1.2 or higher, ensuring that your personal and payment data cannot be intercepted by third parties during transmission.
• AES-256 Encryption at Rest: Sensitive personal data stored in fk77's systems — including identity data and payment method details — is encrypted at rest using AES-256 encryption.
• Password Security: Player passwords are hashed using a strong one-way hashing algorithm (bcrypt) with per-password salting. fk77 does not store plaintext passwords and cannot retrieve your password; in the event you forget your password, a secure reset process is provided.
• Two-Factor Authentication (2FA): fk77 offers and strongly encourages two-factor authentication on all player accounts, which links each login attempt to an OTP delivered to your registered Bangladesh mobile number via SMS.
• Access Controls: Access to player personal data within fk77's internal systems is restricted to authorised personnel only, on a need-to-know basis. All internal access to sensitive player data is logged and subject to regular audit.
• Infrastructure Security: fk77's platform infrastructure is hosted in secure data centres with physical access controls, network firewalls, intrusion detection systems, and regular independent security assessments.
• Incident Response: fk77 maintains a documented data breach response procedure. In the event of a data breach that is likely to result in risk to the rights and freedoms of affected players, fk77 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

fk77 uses cookies and similar tracking technologies on the fk77.io platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow websites to recognise your device, remember your preferences, and collect information about how you use the site. fk77 uses the following categories of cookies:

Essential cookies are strictly necessary for the fk77 platform to function. They enable core functions such as maintaining your login session, remembering your security preferences, preventing cross-site request forgery (CSRF), and enabling the platform to deliver the services you have requested. Essential cookies cannot be disabled without significantly impairing the functionality of the fk77 platform.

With your consent, fk77 uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the fk77 platform — including which pages are most visited, how long players spend on different sections, and which features are used most frequently. This data is used to improve the design, content, and performance of the fk77 platform. Analytics cookies do not identify you personally; they collect data at the aggregate level only.

Functional cookies allow the fk77 platform to remember choices you have made — such as your preferred language, display settings, or previously entered information — to provide a more personalised and convenient experience. These cookies are set by fk77 and are not used for advertising purposes.

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to refuse new cookies, delete existing cookies, and receive alerts when new cookies are set. Please note that disabling non-essential cookies will not affect your ability to access the core functions of the fk77 platform, but may affect certain personalisation features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

fk77 respects your rights in relation to your personal data and will respond to all valid requests in accordance with the principles set out in this Privacy Policy. The rights available to you as a data subject are described below. To exercise any of these rights, please contact fk77 at [email protected] with the subject line "Data Rights Request".

You have the right to request a copy of the personal data that fk77 holds about you, together with information about how that data is being used. fk77 will respond to valid access requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case fk77 will notify you of the extension and the reason for it.

If any personal data that fk77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update basic account information directly through your fk77 account settings. For corrections that require changes to verified identity data, please contact support.

You may request that fk77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where the data has been unlawfully processed. Please note that fk77 may be required to retain certain personal data to comply with its legal obligations (such as AML record-keeping requirements), and in such cases a full erasure request may not be capable of being fulfilled in its entirety. fk77 will inform you of any such limitation when responding to your erasure request.

You have the right to request that fk77 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, where you have objected to processing and a determination is pending, or where processing is unlawful but you prefer restriction over erasure. Where processing is restricted, fk77 will continue to store your data but will not process it further without your consent, except for the establishment, exercise, or defence of legal claims.

Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to request that fk77 transmit that data directly to another service provider where technically feasible. To submit a data portability request, contact fk77 at [email protected].

You have the right to object to fk77's processing of your personal data where that processing is based on fk77's legitimate interests. Upon receipt of a valid objection, fk77 will cease the relevant processing unless fk77 can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

Where fk77 processes your personal data on the basis of your consent (for example, for the sending of marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for marketing communications can be effected by following the unsubscribe link in any marketing email from fk77, or by contacting [email protected] directly.

The fk77 platform is strictly intended for use by adults aged 21 years and above. fk77 does not knowingly collect personal data from individuals under the age of 21. If fk77 becomes aware that personal data has been collected from a person under the age of 21, fk77 will take immediate steps to delete that data and close the associated account.

As part of fk77's Know Your Customer (KYC) verification process, all registered players are required to submit identity documents confirming that they meet the minimum age requirement of 21 years before they are permitted to make deposits, place bets, or withdraw funds. Account registration does not constitute access to funded gameplay until age verification is completed.

If you are a parent or guardian and you believe that a person under the age of 21 in your household has registered an account or provided personal data to fk77, please contact fk77 at [email protected] immediately. fk77 will investigate the matter promptly, close any underage account identified, and delete all associated personal data without undue delay.

fk77 will only send you direct marketing communications — including promotional emails, SMS notifications, and in-platform notifications about bonuses, new games, cricket betting offers, and seasonal promotions — where you have given your explicit consent to receive such communications during the account registration process or at a later date through your account settings.

Marketing communications from fk77 may include information about:

• Welcome bonuses, deposit match promotions, and loyalty rewards.
• Cricket betting promotions tied to major tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, and ICC events.
• New game releases from providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe.
• Seasonal promotions aligned with Eid, Pohela Boishakh, Durga Puja, and other culturally relevant occasions observed in Bangladesh.
• Platform updates, new features, and responsible gaming reminders.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email received from fk77;
• Updating your communication preferences in your fk77 account settings; or
• Contacting fk77 support at [email protected] with the subject line "Unsubscribe from Marketing".

Withdrawal of marketing consent will be processed within five (5) business days. Please note that fk77 may continue to send you transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) regardless of your marketing consent status, as these communications are necessary for the performance of your account agreement with fk77.

The fk77 platform integrates with a number of third-party services to deliver game content, process payments, verify identities, and support platform operations. While fk77 takes care to engage only reputable, security-conscious third-party providers, fk77 does not control and is not responsible for the privacy practices of those third parties.

Each third-party provider engaged by fk77 operates under its own privacy policy, which governs that provider's collection and use of any personal data it receives in the course of delivering services to or through fk77. The key categories of third-party providers whose services are integrated with the fk77 platform include:

• Payment Service Providers: bKash, Nagad, Dutch-Bangla Bank (Rocket), Upay, City Bank, BRAC Bank, Visa, and Mastercard. Each of these providers processes payment transaction data in accordance with its own privacy policy and applicable financial regulations.
• Game Content Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Game providers receive session-level technical data necessary to deliver game content and settle outcomes.
• Analytics Providers: fk77 uses analytics tools to understand platform usage patterns. Anonymised and aggregated data may be processed by these providers; no personally identifiable data is shared with analytics providers.
• Identity Verification Providers: Third-party KYC and document verification services receive identity documents and identity data solely for the purpose of completing verification checks.

fk77 encourages all players to review the privacy policies of the third-party payment providers and service partners they interact with in connection with their fk77 account. Links to the privacy policies of key partners are not provided directly within this policy, as those policies are subject to change at any time and are outside fk77's control.

fk77 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in applicable law, changes in fk77's data processing practices, or changes in the services offered through the fk77 platform. The most current version of this Privacy Policy will always be available on the fk77 website at fk77.io/privacy-policy, and the "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Where fk77 makes a material change to this Privacy Policy — meaning a change that significantly affects the way in which your personal data is collected, used, or shared — fk77 will notify registered players of the change by email to their registered email address at least fourteen (14) days prior to the revised policy taking effect. For non-material changes (such as clarifications of existing language or corrections of typographical errors), fk77 may update the policy without prior notice, but the revised date will be updated accordingly.

Your continued use of the fk77 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Privacy Policy, you must cease using the fk77 platform and may request closure of your account by contacting [email protected]. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

If you have any question, concern, or complaint regarding this Privacy Policy or the way in which fk77 processes your personal data, you are encouraged to contact fk77's data protection contact point directly. fk77 is committed to handling all privacy-related enquiries promptly, transparently, and in good faith.

You may contact the fk77 privacy and data protection team through the following channel:

• Email: [email protected] — please include "Privacy Enquiry" or "Data Rights Request" in the subject line for priority routing.
• Response Time: fk77 commits to acknowledging all privacy enquiries within 48 hours of receipt, and to providing a substantive response within thirty (30) calendar days.
• Support Hours: fk77 support operates 24 hours a day, 7 days a week, including Bangladesh public holidays. All privacy communications are conducted in English. Support is available in Bangladesh Standard Time (BST, UTC+6).